Trust & safety

Investing with someone is a big decision. We take that seriously.

Here's how Mella helps you connect with confidence — and what we ask of every member.

Verified investors

Members can verify their identity with photo ID and a selfie. Our team reviews every submission, and verified members show a badge on their profile.

Mutual matching

Only investors who have both chosen to connect can message each other. No unsolicited messages, ever.

Your location stays private

We show approximate distance and a rounded area on the map — never your address or exact position.

Block, report and unmatch

You can block, report or unmatch anyone at any time. Reports are reviewed by our team, usually within 24 hours, and can lead to suspension or a permanent ban.

Your data, under your control

Download a copy of your data or permanently delete your account from Settings whenever you like.

Secure payments

Premium subscriptions are handled by Stripe. Mella never sees or stores your card details.

Stay safe when discussing investments

  • Never send money to someone you've only met online. Meet in person, in a public place, before discussing finances in detail.
  • Be wary of anyone promising guaranteed or unusually high returns, or pressuring you to decide quickly.
  • Check people are who they say they are — look for the verified badge and check company details on Companies House.
  • Put agreements in writing and take independent legal and financial advice before committing capital.
  • Use a solicitor or regulated escrow for any money that changes hands — never personal bank transfers to a new contact.
  • Report anything suspicious from their profile or your chat. You can also report fraud to Action Fraud on 0300 123 2040.

Mella is an introduction platform. We don't provide financial advice, recommend or arrange investments, or hold money. Investing puts your capital at risk.